Shipping policy
Welcome to Ducaverre Lamp. We work to get every order to you safely and on time. Below you'll find our processing times, delivery estimates, shipping rates and other important details.
At a glance
| Method | Cost | Processing | Transit after dispatch | Total estimated delivery |
|---|---|---|---|---|
| Standard | Free | 7–10 business days | 7–12 business days | 14–22 business days |
| Express | $15 | 7–10 business days | 5–7 business days | 12–17 business days |
1. Order Processing Time
Orders are processed within 7–10 business days (Monday to Friday, excluding holidays). When your order is dispatched, we will email you a confirmation with tracking information. During peak seasons, processing may take a little longer.
2. Shipping Methods & Delivery Estimates
- Standard shipping (free): delivered 7–12 business days after dispatch. Total estimated delivery time is 14–22 business days (processing + shipping).
- Express shipping ($15): delivered 5–7 business days after dispatch. Total estimated delivery time is 12–17 business days (processing + shipping).
Delivery times depend on your location and may vary because of carrier delays or other circumstances beyond our control.
3. Shipping Fees & Carriers
Standard shipping is free on every order, with no minimum purchase and no hidden handling or processing fees. Express shipping is available at checkout for a flat $15. Orders are made at and shipped directly from our partner manufacturing workshops, and delivered by trusted carriers such as UPS, FedEx and DHL.
4. Shipping Locations
We currently ship only to addresses within the United States. We are unable to ship to other countries at this time.
5. Order Tracking
As soon as your order ships, we will email you a tracking number so you can follow your package at any time.
6. Delays & Issues
We do our best to meet every delivery estimate, but delays can occasionally happen because of carriers or other factors outside our control. If your order hasn't arrived within the estimated timeframe, please contact us and we will help right away.
7. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible and we will try to update the address before your order ships.
8. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or of the expected delivery date) and include photos of any damage. We will investigate and offer a suitable solution, such as a replacement or refund. See our Refund Policy for details.
Contact Us
Questions about shipping? We're happy to help.
Ducaverre Lamp, operated by Ducaverre Inc.
Email: support@ducaverre.com
Phone: +1 (424) 276-3205
Business address: 6681 Colorado Blvd, Unit 4, Commerce City, CO 80022, United States