Refund policy

Thank you for shopping with Ducaverre Lamp. We want every light you bring home to feel right in your space. If your order doesn't meet your expectations, this policy explains how returns, refunds and cancellations work.

At a glance

  • Return window: 30 days from the date of delivery.
  • Condition: items must be unused and uninstalled, in their original condition and packaging, with proof of purchase.
  • Return shipping: free for defective, damaged or incorrect items; for change-of-mind returns, the customer pays return shipping.
  • Refunds: issued to your original payment method within 5–10 business days after we receive and inspect your return.

Order Cancellation

You can cancel your order free of charge within 24 hours of placing it. Simply email support@ducaverre.com with your order number.

  • Within 24 hours of purchase: full refund, no fees.
  • After 24 hours, before shipment: even if we have started preparing your order, we will do our best to cancel it free of charge before it ships.
  • After shipment: the order can no longer be cancelled, but you may still return it under our 30-day return policy below.

1. Return Eligibility

You may request a return within 30 days of delivery. To qualify:

  • The item must be unused and in its original condition. Lighting fixtures that have been installed, wired or modified are considered used.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.

2. Non-Returnable Items

  • Items damaged through misuse, improper installation or improper handling
  • Items sent back without an approved return authorization

3. How to Start a Return

Email support@ducaverre.com with your order number and the reason for your return. Once your request is approved, we will email you return instructions along with the address of our returns warehouse (the full address is provided with your return authorization). Please do not send items to the address shown on your original package. Only use the return address included in your return authorization.

4. Return Shipping Costs

  • Defective, damaged or incorrect items: we cover the return shipping cost.
  • All other returns: the customer is responsible for return shipping.
  • Original shipping charges are non-refundable.

5. Refunds

After we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Card refunds may take a few additional business days to appear on your statement, depending on your bank; refunds to digital wallets are usually faster.

6. Exchanges

We replace items only if they arrive defective or damaged. If you need a replacement, please contact us at support@ducaverre.com.

7. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery and include photos of the item and its packaging. Please keep the original packaging until the issue is resolved. We will make it right as quickly as possible.

Contact Us

Questions about this policy? We're happy to help.
Ducaverre Lamp, operated by Ducaverre Inc.
Email: support@ducaverre.com
Phone: +1 (424) 276-3205
Business address: 6681 Colorado Blvd, Unit 4, Commerce City, CO 80022, United States

Please note: this is our business office, not a returns address. Please use only the return address provided with your return authorization.