FAQ

Can't find what you're looking for? Email us at support@ducaverre.com and we'll be glad to help.

Orders & payment

How do I place an order?

Choose your fixture and options on the product page, click Add to cart, then go to checkout. You'll receive an order confirmation email once your order is placed.

Which payment methods do you accept?

All payment methods available for your order are shown at checkout. Payments are processed through Shopify's secure, encrypted checkout.

Can I change or cancel my order?

You can cancel free of charge within 24 hours of purchase. Just email support@ducaverre.com with your order number. After 24 hours, even if we've started preparing your order, we'll still do our best to cancel it free of charge before it ships. Once an order has shipped, it can no longer be cancelled, but our 30-day return policy applies.

Need to change your shipping address? Contact us as soon as possible and we'll try to update it before your order ships.

Shipping & delivery

How long will it take to receive my order?

Orders are processed within 7–10 business days. After dispatch, delivery times are:

Standard shipping (free): 7–12 business days, about 14–22 business days in total
Express shipping ($15): 5–7 business days, about 12–17 business days in total

Delivery times vary by location. See our Shipping Policy for full details.

Is shipping free?

Yes. Standard shipping is free on every order, with no minimum purchase and no hidden handling fees. If you need your order sooner, Express shipping is available at checkout for $15.

How can I track my order?

As soon as your order ships, we'll email you a tracking number so you can follow your package at any time.

Do you ship outside the United States?

Not at the moment. We currently ship only to addresses within the United States.

Returns & refunds

What is your return policy?

You can return items within 30 days of delivery. Items must be unused and uninstalled, in their original condition and packaging, with proof of purchase. To start a return, email support@ducaverre.com with your order number. See our Refund Policy for full details.

Who pays for return shipping?

We cover return shipping for defective, damaged or incorrect items. For all other returns, the customer pays return shipping. Original shipping charges are non-refundable.

When will I get my refund?

After we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Card refunds may take a few extra business days to appear on your statement, depending on your bank.

My order arrived damaged or incorrect. What should I do?

Contact us within 7 days of delivery with clear photos of the item and its packaging. We'll review the issue and arrange a replacement or another suitable solution. Please keep the original packaging until the issue is resolved.

Products & installation

Are bulbs included?

It depends on the fixture. Some of our lights have built-in LED modules, while others use standard bulbs such as E12, E14, E26 or G9. Each product description lists what's included and which bulb type you need.

Are your lights dimmable?

Many of our fixtures are dimmable when paired with dimmable bulbs and a compatible dimmer switch. Please check each product's specifications to confirm.

Do I need an electrician to install my light?

Most chandeliers, pendants and hardwired sconces connect to your home's electrical wiring, and every fixture comes with standard mounting hardware. For safety and the best result, we recommend installation by a licensed electrician, especially for large or heavy chandeliers.

Tip: before installing, make sure the fixture is right for your space. Installed or wired fixtures are considered used and can't be returned under our Refund Policy.